I can’t download your files or the connection is very slow!

If you are having problems downloading the files, please check the following most common solutions:

  1. Please don’t use a download manager. Download managers send multiple requests and create multiple connections to the server – each one counting as a download. The server will receive an abnormally large amount of requests to download the files and may result in the item exceeding the download limit.
  2. Clear your web browser cache. (Select your browser from the links for a guide). Google ChromeMozilla FireFoxInternet Explorer and Safari.
  3. Make sure that no 3rd party application, software or browser extension (ie. Internet Security, Antivirus or Firewall) is preventing a successful download.
  4. Only download one file at a time.
  5. If you’re using a wireless connection, plug your computer directly into the router/broadband modem.
  6. Try downloading the file using an alternate browser and / or computer.
  7. Check your router to see if you have any content filtering enabled.
  8. Check with your ISP to make sure that you haven’t exceeded any download limits.